SERVICE SUPPORT

Sales service

1. Pre-sales: We give detailed quotation to the technical personnel of plastic recycling machinery and sign sales contract, etc.

2. For sale: our company provides the layout, installation and technical support of plastic washing machines (if they need to be used together with pelletizer as recycling system). Run PP woven bag washing machine before delivery.

After the customer's acceptance, we promptly arrange the delivery of the relevant machines and provide detailed packing list and relevant documents for the customer's customs clearance.

3, after sales: we arrange our experienced engineers to install the machinery and train the workers in the customer's factory.

4. We have a 24-hour team to solve after-sales problems.

5. When we deliver the machine, we have spare parts for free.

Common problems with our plastic recycling machines

1、How do I get a quick response from the product?

You can send email for our product details and we can also chat in quick tools such as WeChat, WhatsApp, Viber, LinkedIn, Facebook, etc.

2、How soon can I get a quotation?

For most projects, we can quote you within 24 hours once we know the necessary information to recycle the raw material.

3、Can I have a custom design?

We design and build each project according to the needs of our customers.

4、Is there a minimum order requirement?

Due to the large daily production capacity and high freight cost, our minimum order quantity is 1 set, but we can help to choose several colors. It is recommended that you order 20 "GP or 40" HC to reduce unit price and shipping cost.

5、What are your office hours?

You can contact us at 8 o 'clock. M. 5 PM to 5 PM +8 PM, Monday to Saturday, except Chinese national holidays.

6、Do you have a price list?

We are a professional plastic recycling machine manufacturer. We have different models, even for the same material type of recyclers, it is recommended to ask for price/quotation according to actual needs (e.g. Ability or your rough budget).

7、A: How do I know If I can trust your order?

We have been in business since 2003 and are committed to delivering 100% customer satisfaction. If the customer allows access, you can access them.